Refund policy
Last updated: July 28, 2026
Return or refund requests must be submitted within 7 days of delivery.
A return or refund may be approved only if you receive:
- A damaged or defective product
- An incorrect product or colour
- A product that is significantly different from its description
To submit a request, email zeyvostore@gmail.com with:
- Your order number
- Details of the issue
- Clear photographs of the product
- Clear photographs of the product packaging
Our team will review your request and provide return or refund instructions if it is approved.
Non-Returnable Cases
Returns, refunds and exchanges are not available for:
- Incorrect size selected by the customer
- Change of mind
- Dislike of the design or colour
- Products that have been worn, washed, altered or damaged after delivery
- Products returned without their original tags or packaging
- Minor colour differences caused by screen, display or lighting settings
Size exchanges are not available. Please check the product size guide carefully before placing your order.
Refunds
Once an approved returned product is received and inspected, the eligible refund will be processed within 5–7 business days.
- Prepaid order refunds will be sent to the original payment method.
- Cash on Delivery order refunds will be processed through UPI or bank transfer.
The customer may be required to provide the necessary UPI or bank details for processing a Cash on Delivery refund.
Order Cancellation
Orders can be cancelled only before they enter production or fulfilment. Once production or fulfilment has started, cancellation may not be possible because many ZEYVO products are produced specifically for the customer’s order. Please contact us as soon as possible if you wish to request a cancellation.
To request a cancellation, email zeyvostore@gmail.com as soon as possible with your order number.
Return Instructions
Do not send or return any product without first receiving approval and return instructions from ZEYVO.
Products returned without prior approval may not be accepted or eligible for a refund.
If a return is required for an approved damaged, defective, incorrect, or significantly misdescribed product, ZEYVO will provide return instructions and cover the standard return shipping cost. Customers must not return a product using another method without prior approval.
Contact Us
For return, refund, or cancellation assistance, contact:
Email: zeyvostore@gmail.com